I am so pleased my Prius was one of your first complex repairs on a hybrid vehicle. This letter is meant as a "thank you" and encouragement to future customers. Here are the main kudos:

1. C.J. and Al did their homework - hours of researching internet sources, making phone calls, finding cost-saving parts, and studying the options.
2. Communication - C.J. made timely and lengthy phone calls after hours explaining and describing the problems and possible solutions. He gave me understandable information so I could make repair decisions with him.
3. Commitment to developing hybrid car repair - C.J. invested in up-to-date equipment to better analyze the system malfunctions. He and Al trained themselves on how to fix the vehicle with confidence, better than a dealership.
4. Customer services - C.J. and Karen always treated me with respect and maintained a professional manner. All the work was completed on time and thoroughly.
5. Value - C.J. was accurate with the cost estimates and kept me informed of any changes. The total repair costs were much less than what a dealership would have charged.

Use C.J. for all your hybrid repairs and tell all your friends. He has my permission to give you my number if you want to chat.

- Ann Couzens
Lewes, DE